Our Services
Spark has adopted a customer intimacy strategy whereby we provide two levels of service.
The first level is a once off/ad hoc transactional basis whereby we work on a project by project basis.
The second is an overall total solution whereby we provide you with product, design, consultancy, a web based management and logistics solution for a longer contractual period. We work closely with each customer to identify specific needs and ensure we provide the right solution for you.
Account Management
Each Spark account manager has the support of a full account team to help them and takes responsibility for handling your business. No matter what level you wish to engage Spark, from transactional to a total solution, the account manager works closely with you and coordinates all our services in order to make your life that little bit easier!
Product Design
Our in house Design department designs product lines specifically for your needs. Graphic design, 3D visuals and prototyping are all performed in house, ensuring that a professional and consistent approach is taken to your project.
Supply Chain Management
Spark not only vets all our suppliers, we employ the resources of leading independent testing agencies who visit our suppliers and ensure their product complies with the relevant legislative requirements and our strict ethical code of conduct. This is a very important area in the provision of physical product and Spark is one of a few who go to such lengths in order to ensure product safety.
Stock Management & Logistics
Spark has worked with some of it's clients to develop a bespoke web based management system tailored to the unique requirements of each client that allows procurement and marketing to access data and order on line thus reducing costs. As standard, this system allows up to the minute reporting on stock levels, order status and dispatches. It provides procurement with a full history of items ordered while also being a live innovation pipeline of ideas for Marketing. With an integrated global logistics process, Spark reduces the total cost of promotional campaigns by integrating its offering through a web based logistics system. In utilizing our services, customers can minimize internal workloads, meetings and resources while maximizing the effect and accountability of the campaign investment.
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